LCOMM302-20B (HAM)

Conflict and Negotiation

15 Points

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Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Lecturer(s)

Administrator(s)

: helena.wang@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: nat.enright@waikato.ac.nz

You can contact staff by:

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Paper Description

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This paper provides a foundation in conflict management in a variety of contexts and provides students with skills in leading negotiations in interpersonal, organisational, and multi-party settings. One of the most pervasive features of interpersonal processes in organisations and communities is conflict. Differing goals, values, beliefs, and styles lead us to experience some type of conflict every day. Effectively managing conflict requires skills and tools for building sustainable working relationships. The paper begins by looking at ways of analysing conflict and exploring strategies for managing conflict, and then goes on to provide a theoretical as well as a practical foundation for effective negotiation on contested issues among two or more parties.
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Paper Structure

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This paper integrates theory and practice through a combination of online lectures and on-campus face-to-face workshops. Lectures and accompanying lecture materials will be posted online via the Moodle page for the paper. Each week, there will be also be a two-hour on-campus workshop session, in which students will review, discuss, practice and apply key learning points in the paper. Some workshop sessions are also set aside for in-class assignments. On some specified dates, the workshop sessions will be three hours long for assignments to be carried out in class. Those who are unable to attend the workshops physically will have the ability to Zoom in IN REAL TIME DURING DESIGNATED CLASS HOURS but students MUST inform the course convenor no later than the second week of the trimester about whether they will do the in-class assignments physically on campus or via Zoom.
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Learning Outcomes

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Students who successfully complete the course should be able to:

  • 1. Apply key theories and concepts to effectively analyse conflicts in specific situations
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  • 2. Generate a wide range of alternative strategies for managing conflict
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  • 3. Demonstrate an understanding of key concepts around negotiation
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  • 4. Reflect on a variety of theories and communication strategies of both conflict management and negotiation and assess their strengths and limitations
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  • 5. Practice and develop key skills in presenting well-argued points of view and in negotiating issues
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  • 6. Undertake a multi-party negotiation.
    Linked to the following assessments:
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Assessment

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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Conflict case analysis
14 Aug 2020
5:00 PM
30
  • Online: Submit through Moodle
2. Multi-Party Negotiation Project (Group presentations)
21 Sep 2020
10:00 AM
15
  • In Class: In Workshop
3. Actual Negotiations
28 Sep 2020
10:00 AM
10
  • In Class: In Workshop
4. Group report on Multi-party Negotiation Project
8 Oct 2020
5:00 PM
15
  • Online: Submit through Moodle
5. Test
12 Oct 2020
11:00 AM
30
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Required Readings

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The required reading for this paper is a customised e-textbook comprising selected chapters from Hocker, J., & Wilmot, W. (2018). Interpersonal Conflict (10th ed.). New York: McGraw-Hill, and Lewicki, R., Saunders, D., & Barry, B. (2020). Essentials of Negotiation (7th ed.). New York: McGraw Hill.

The eBook LCOMM302 Conflict and Negotiation is available for student purchase at:

https://www.mheducation.com.au/ebook-lcomm302-conflict-and-negotiation-1e-customised-9781307604023-aus

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Recommended Readings

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Students are encouraged to look up scholarly work on conflict and negotiation in the library or via online databases and stay tuned with cases of conflict and negotiation in current affairs.
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Other Resources

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The library’s electronic databases as well as hard copy holdings also provide access to books, journals and other sources of material for secondary readings on negotiation and persuasion.

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Online Support

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Lectures and other course-related material will be available on Moodle.
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Workload

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As this is a 15-point paper, students are expected to put in a total of about 150 hours of work on the paper over the trimester (in and out of class).
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Linkages to Other Papers

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Prerequisite(s)

Corequisite(s)

Equivalent(s)

Restriction(s)

Restricted papers: MCOM331, MCOM431 and MCOM336

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