PUBRL302-19B (HAM)

Issues and Crisis Management

15 Points

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Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Juliet Roper

Juliet Roper
4142
MSB.4.35C
See Moodle
juliet.roper@waikato.ac.nz

Lecturer(s)

Administrator(s)

: helena.wang@waikato.ac.nz
: lori.jervis@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: nat.enright@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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Paper Description

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This course is designed to develop understanding of what organisational issues are and how issues are created, managed and responded to in an organisational setting. It focuses on processes of issue management to build understanding of how organisational reputations and relationships can best be maintained through careful identification, monitoring and responding to stakeholder opinions. The course also sets out best practices for avoiding and responding to organisational crises.
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Paper Structure

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This paper is taught through a weekly 2-hour lecture and 1-hour tutorial. At times the course may be blended with some online discussions and activities.
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Learning Outcomes

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Students who successfully complete the paper should be able to:

  • Critical thinking

    Students should be able to monitor and investigate real world business issues and situations and, through effective analysis and application of theory, know how to identify and respond to a range of organisational issues.

    Students should be able to exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.

    Linked to the following assessments:
  • Social, ethical and global understanding

    Students should demonstrate and apply knowledge of ethical principles and practices in analysing and responding to organisational issues in national and international contexts.

    Linked to the following assessments:
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Assessment

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Full details of assessment requirements will be supplied via Moodle.
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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Research report
19 Aug 2019
11:30 PM
35
  • Online: Submit through Moodle
2. Group case analysis and presentation
10 Oct 2019
11:30 PM
30
  • In Class: In Lecture
3. Issue brief (written report/document)
14 Oct 2019
11:30 PM
35
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Required Readings

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The prescribed text for this course is:

Jaques, T. (2014). Issues and crisis management: Exploring issues, crises, risk and reputation. Victoria, Oxford University Press.

This text is available as an e-book. Details of this and of other readings are provided via Moodle.

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Online Support

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All reading material, marking criteria and discussion will be based in Moodle.
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Workload

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For this 15 point paper your expected workload is 150 hours.
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Linkages to Other Papers

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Prerequisite(s)

Corequisite(s)

Equivalent(s)

Restriction(s)

Restricted papers: MCOM334 and MCOM434

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