PUBRL302-21B (HAM)

Issues and Crisis Management

15 Points

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Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Lecturer(s)

Administrator(s)

: helena.wang@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: clive.wilkinson@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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Paper Description

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This course is designed to develop understanding of what organisational issues are and how issues are created, managed and responded to in an organisational setting. It focuses on processes of issue management to build understanding of how organisational reputations and relationships can best be maintained through careful identification, monitoring and responding to stakeholder opinions. The course also sets out best practices for avoiding and responding to organisational crises.
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Paper Structure

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This paper is taught through a weekly one lecture and one tutorial. Lectures will be pre-recorded via Panopto. Some lecture content will be chunked into multiple video clips. The recorded lecture, slides and other materials will be uploaded on Moodle every Tuesday. There are two tutorial groups you can choose from. Thursday's 11am-1pm tutorial will be run on campus and Thursday's 9am-11am tutorial will be delivered via Zoom to cater for students who are offshore or for other reasons are unable to attend on-campus tutorial.

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Learning Outcomes

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Students who successfully complete the paper should be able to:

  • Critical thinking

    Students should be able to monitor and investigate real world business issues and situations and, through effective analysis and application of theory, know how to identify and respond to a range of organisational issues.

    Students should be able to exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.

    Linked to the following assessments:
  • Social, ethical and global understanding

    Students should demonstrate and apply knowledge of ethical principles and practices in analysing and responding to organisational issues in national and international contexts.

    Linked to the following assessments:
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Assessment

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Full details of assessment requirements will be supplied via Moodle.
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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Research Report
13 Aug 2021
10:00 PM
32
  • Online: Submit through Moodle
2. Group Case Analysis and Presentation
30 Sep 2021
1:00 PM
36
  • In Class: In Tutorial
  • Presentation: In Class
3. Issue Brief
26 Oct 2021
10:00 PM
32
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Recommended Readings

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Jaques, T. (2014). Issues and crisis management: Exploring issues, crises, risk and reputation. Victoria, Oxford University Press.

This text is available as an e-book. Other recommended readings and resources are accessible in Moodle and Waikato Reading Lists.

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Online Support

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All reading material, marking criteria and discussion will be based in Moodle.

If you have any questions about using Moodle, Reading Lists, or other online support tools, please seek assistance from the Course Convenor or directly contact ITS Service Desk (call: 07 838 4008; email: help@waikato.ac.nz).

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Workload

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For this 15 point paper your expected workload is 150 hours.
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Linkages to Other Papers

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Prerequisite(s)

Corequisite(s)

Equivalent(s)

Restriction(s)

Restricted papers: MCOM334 and MCOM434

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