PUBRL302-22B (HAM)

Issues and Crisis Management

15 Points

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Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Cheryl Cockburn-Wootten

Cheryl Cockburn-Wootten
9252
MSB.4.35F
See Moodle
cheryl.cockburn-wootten@waikato.ac.nz

Fabrice Desmarais

Fabrice Desmarais
9254
MSB.4.35J
See Moodle
fabrice.desmarais@waikato.ac.nz

Lecturer(s)

Administrator(s)

: helena.wang@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: yilan.chen@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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Paper Description

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This course is designed to develop understanding of organisational issues, how issues are created, managed and responded to in an organisational setting. It focuses on processes of issue management to build understanding of how organisational reputations and relationships can best be maintained through careful identification, monitoring, and responding to stakeholder opinions. The course also sets out best practices for avoiding and responding to organisational crises.
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Paper Structure

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In the first 6 weeks of the course (from July 20 - Wed 24 August) Cheryl will facilitate an interactive 'lecture' session Wednesdays 2-4 pm. She will pre-record some traditional lecture content and readings will be available for your to read and listen to before our face-to-face time together.

In the final second 6 weeks of the course (from 12 Sept - 21 Oct) Fabrice will have a number of guest speakers during Wednesday 2-4 pm (please see schedule for details). He will pre-record lecture material before you join for the Wednesday 4-6 pm workshop time.

It is expected that you read, listen and consider the material before attending the interactive face-to-face session. The pre-recorded lecture content, p/pt slides, readings, and other materials will be uploaded on Moodle for you to access before our face-to-face session.

N.B. In the first part of the trimester (from July 20 - Wed 24 August) sessions with Cheryl are face-to-face and will be Panopto recorded and uploaded after we have completed that week's session.

In the second part of the trimester (from 12 Sept - 21 Oct) students will be able to attend the workshops on zoom if they are unable to be there in person (although face-to-face presence is preferable).

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Learning Outcomes

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Students who successfully complete the paper should be able to:

  • 1. Demonstrate critical thinking

    a. Students should be able to monitor and investigate real world business issues and situations and, through effective analysis and application of theory, know how to identify and respond to a range of organisational issues.

    b. Students should be able to exercise independent judgement and initiative in adapting and applying knowledge and skills for effective planning, problem solving and decision making in diverse contexts.

    Linked to the following assessments:
  • 2. Demonstrate social, ethical and global understanding

    a. Students should demonstrate and apply knowledge of ethical principles and practices in analysing and responding to organisational issues and crises in national and international contexts.

    Linked to the following assessments:
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Assessment

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Full details of assessment requirements will be supplied via Moodle.
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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Individual: Research Report
25 Aug 2022
11:30 PM
30
  • Online: Submit through Moodle
2. Group: Crisis scenario
21 Oct 2022
4:00 AM
30
  • In Class: In Workshop
3. Individual: Portfolio
21 Oct 2022
5:00 PM
20
  • Online: Submit through Moodle
4. Individual: Quiz
7 Oct 2022
11:30 PM
20
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Recommended Readings

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Jaques, T. (2014). Issues and crisis management: Exploring issues, crises, risk and reputation. Victoria, Oxford University Press.

This text is available as an e-book. Other recommended readings and resources are accessible in Moodle and Waikato Reading Lists.

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Online Support

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All reading material, marking criteria and discussion will be based in Moodle.

If you have any questions about using Moodle, Reading Lists, or other online support tools, please seek assistance from the Course Convenor or directly contact ITS Service Desk (call: 07 838 4008; email: help@waikato.ac.nz).

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Workload

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For this 15 point paper your expected workload is 150 hours.
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Linkages to Other Papers

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Prerequisite(s)

Corequisite(s)

Equivalent(s)

Restriction(s)

Restricted papers: MCOM334 and MCOM434

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