SCMGT302-20B (HAM)

Operations Management

15 Points

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Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Cecile L'Hermitte

Cecile L'Hermitte
9154
MSB.2.32
See Moodle
cecile.lhermitte@waikato.ac.nz

Jessica Kuo

Jessica Kuo
7725
MSB.2.32B
See Moodle
jessica.kuo@waikato.ac.nz

Lecturer(s)

Administrator(s)

: sade.lomas@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: nat.enright@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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Paper Description

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In today's competitive environment, customer satisfaction and profitability are heavily dependent on operational excellence. Operations management is about designing internal processes and continually improving them to contribute to an organisation’s success and competitiveness. In particular, operations management deals with the efficient and effective use of resources in order to meet customer requirements at a reasonable price that allows an organisation to make a profit. Operations management is, therefore, central to any manufacturing and service organisation.
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Paper Structure

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Teaching is delivered via a blended approach. Lecture content will be provided online using videos, readings, and various activities. Students are expected to take responsibility for learning these concepts before attending the face-to-face workshops. These workshops will supplement the content that is learnt that week through case studies, practical exercises, and class discussions. It is, therefore, strongly advised that you attend these workshops in person to gain the most value out of this paper. However, if you have a legitimate reason for not attending in person, there will be online options available.

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Learning Outcomes

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Students who successfully complete the course should be able to:

  • Explain the central role of operations management within an organisation
    Linked to the following assessments:
  • Understand and apply essential concepts and tools in operations management
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  • Communicate effectively on operations management issues encountered within manufacturing and service organisations
    Linked to the following assessments:
  • Analyse and solve basic operations management problems, both individually and collaboratively
    Linked to the following assessments:
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Assessment

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Student assessment is based on the following components:
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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Tasks (3 x 5%)
15
  • In Class: In Workshop
  • Online: Submit through Moodle
2. Video
9 Sep 2020
11:30 PM
20
  • Online: Submit through Moodle
3. Test One
20 Aug 2020
12:00 PM
15
  • Online: Submit through Moodle
4. Quizzes
Average of All
10
  • Online: Submit through Moodle
5. Quizzes #1 - #5
19 Aug 2020
11:30 PM
-
6. Quizzes #9 - #13
14 Oct 2020
11:30 PM
-
7. Test Two
15 Oct 2020
12:00 PM
15
  • Online: Submit through Moodle
8. Group Report
28 Oct 2020
11:30 PM
25
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Required Readings

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Jacobs, F.R. & Chase, R.B. (2018). Operations and supply chain management, 15th edition, McGraw-Hill Irwin

This textbook will be used throughout the course. It can be purchased or borrowed from the University Library (reference: TS155.J27 2018). The most relevant sections have been scanned and made available in the reading list.

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Recommended Readings

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Other resources:

  1. Hill, A. & Hill, T. (2012). Operations Management, 3rd edition, Palgrave Macmillan (TS155.H462 2012)
  2. Krajewski, L.J., Malhotra, M.K. & Ritzman, L.P. (2019). Operations management: processes and supply chains, 12th edition, Pearson (TS155.K788 2019)
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Online Support

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Moodle will contain copies of the slides used in class and other useful electronic resources. Moodle will also be used for class announcements.

Lectures will be recorded and made available on Panopto.

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Workload

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This is a 15 point paper, which means that students are expected to spend 15 hours per week studying (on average). Group work, preparation before class and, most importantly, class attendance and active class participation are essential to the successful completion of this paper.
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Linkages to Other Papers

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Prerequisite(s)

Corequisite(s)

Equivalent(s)

Restriction(s)

Restricted papers: MSYS376, MSYS476, PRMGT300

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