Hotel and Resort Management
You can contact staff by:
- Calling +64 7 838 4466 select option 1, then enter the extension.
Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
- For extensions starting with 4: dial +64 7 838 extension.
- For extensions starting with 5: dial +64 7 858 extension.
- For extensions starting with 9: dial +64 7 837 extension.
- For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
The paper provides students with an awareness of the essential issues involved in the management and operations specific to hotels and resorts. The paper covers definitions, history of the hotel and resort industry, resort planning and development, lodging and resort management and operations.
I believe in active learning and give due recognition to participants’ point of view based on previous learning or work experience. The paper consists of components such as lectures, discussions, case studies, assignments, participation and presentation in a syndicate or individual to achieve the learning objectives of the course. Any or all relevant materials, readings, etc. will be used to enhance the learning experience of the participants. You are encouraged to participate in all learning activities of the session.
Hence the session structure is expected to enable students to:
- Gain a greater appreciation of the key issues,
- Develop appropriate reading of journal articles for each topic with help from lecturer,
- Develop an awareness of Hospitality & Tourism management for advancement,
- Develop critical and analytical skills,
- Improve the skills required in preparing and presenting written and oral materials,
- Actively participate in discussion and debate over contemporary issues in Hospitality & Tourism Management.
Students who successfully complete the paper should be able to:
This paper is offered from the perspective of operations management. It will examine systems and tools for the improvement of customer satisfaction, design of operational systems, concepts, topics, and cases from the viewpoint of hotel and resort managers and their organisations. A practical approach will be taken and issues will be considered from the perspective of "...why should a hotel/resort business manager be familiar with this issue, and what practical benefit will such knowledge give to the manager and the manager's organisation?"
Note: Participants should keep this perspective in mind when examining each issue in this paper and for preparing and presenting work for assessment. From a management viewpoint, on completion of this paper participants should be able to:
Linked to the following assessments:
- Identify and analyse linkage between general and operations management to achieve efficiency and customer satisfaction
- Scrutinise and evaluate systems and tools for operation of various departments in a hotel/resort
- Identify and describe the impact of safety and security in the contemporary hotel/resort operations management
- Evaluate and synthesise impacts of franchise agreements and management in the global hotel/resort industry
- Critically analyse resort concept, resort planning and development in terms of its characteristics and future outlook
- Communicate effectively both orally and in writing with a diverse business clientele
The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.
The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.
Error: Assessment components must add up to 100%
At least one Assessment Component needs to be entered
|Component Description||Due Date||Time||Percentage of overall mark||Submission Method||Compulsory|
|1. Case Study Review (Video presentation - 3 minutes)||
20 Aug 2020
|2. Case Study Review critique (written)||
10 Sep 2020
1 Oct 2020
|4. Report on - Hotels' Recovery Strategies from the COVID-19 impact.||
26 Oct 2020
Required and Recommended Readings*
Regular reading of articles relevant to the paper topics from following academic journals is suggested:
- International Journal of Hospitality Management
- Journal of Hospitality and Tourism Research
- Tourism Management
- Annals of Tourism Research
- International Journal of Contemporary Hospitality Management
- Cornell Hotel and Restaurant Quarterly
Average Student Time Requirements for Course:
|Course Requirements||Time Required Per Week||Total Time Required (16 weeks)|
|Preparation for Lectures including readings||6 hrs||72|
|Practical topic review presentation and written critique||50|
|Case study presentation and written notes||50|
Linkages to Other Papers*
Restricted papers: TOMG503