THMGT503-22A (HAM)

Hotel and Resort Management

30 Points

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Division of Management
School of Management and Marketing


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Paper Description

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The paper provides students with an awareness of the essential issues involved in the management and operations specific to hotels and resorts. The paper covers definitions, history of the hotel and resort industry, resort planning and development, lodging and resort management and operations.

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Paper Structure

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I believe in active learning and give due recognition to participants’ point of view based on previous learning or work experience. The paper consists of components such as lectures, discussions, case studies, assignments, participation and presentation in a syndicate or individual to achieve the learning objectives of the course. Any or all relevant materials, readings, etc. will be used to enhance the learning experience of the participants. You are encouraged to participate in all learning activities of the session.

Hence the session structure is expected to enable students to:

  • Gain a greater appreciation of the key issues,
  • Develop appropriate reading of journal articles for each topic with help from lecturer,
  • Develop an awareness of Hospitality & Tourism management for advancement,
  • Develop critical and analytical skills,
  • Improve the skills required in preparing and presenting written and oral materials,
  • Actively participate in discussion and debate over contemporary issues in Hospitality & Tourism Management.

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Learning Outcomes

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Students who successfully complete the paper should be able to:

  • Learning Outcomes

    This paper is offered from the perspective of operations management. It will examine systems and tools for the improvement of customer satisfaction, design of operational systems, concepts, topics, and cases from the viewpoint of hotel and resort managers and their organisations. A practical approach will be taken and issues will be considered from the perspective of "...why should a hotel/resort business manager be familiar with this issue, and what practical benefit will such knowledge give to the manager and the manager's organisation?"

    Note: Participants should keep this perspective in mind when examining each issue in this paper and for preparing and presenting work for assessment. From a management viewpoint, on completion of this paper participants should be able to:

    1. Identify and analyse linkage between general and operations management to achieve efficiency and customer satisfaction
    2. Scrutinise and evaluate systems and tools for operation of various departments in a hotel/resort
    3. Identify and describe the impact of safety and security in the contemporary hotel/resort operations management
    4. Evaluate and synthesise impacts of franchise agreements and management in the global hotel/resort industry
    5. Critically analyse resort concept, resort planning and development in terms of its characteristics and future outlook
    6. Communicate effectively both orally and in writing with a diverse business clientele
    Current issues in managing Hotels/Resorts effectively will be included in class discussion as they arise during the trimester.
    Linked to the following assessments:
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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Case Study Review (Video presentation - 3 minutes)
11 Apr 2022
12:00 PM
  • Online: Submit through Moodle
2. Case Study Review critique (written)
2 May 2022
5:00 PM
  • Online: Submit through Moodle
3. Test
30 May 2022
11:00 AM
  • Online: Submit through Moodle
4. Report on - Hotels' Recovery Strategies from the COVID-19 impact.
20 Jun 2022
4:00 PM
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Required Readings

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Hayes, D.K. and Ninemeier, J.D. (2007). Hotel Operations Management 2nd edition, Prentice Hall, New Jersey USA
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Recommended Readings

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Recommended readings will be suggested in the class which will also relate to the assessment components.
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Other Resources

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Regular reading of articles relevant to the paper topics from following academic journals is suggested:

  • International Journal of Hospitality Management
  • Journal of Hospitality and Tourism Research
  • Tourism Management
  • Annals of Tourism Research
  • International Journal of Contemporary Hospitality Management
  • Cornell Hotel and Restaurant Quarterly
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Online Support

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Resources are made available through Moodle.
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Average Student Time Requirements for Course:

Course RequirementsTime Required Per WeekTotal Time Required (16 weeks)
Lectures/Workshops4 hrs48
Preparation for Lectures including readings6 hrs72
Practical topic review presentation and written critique 50
Case study presentation and written notes 50

Final report

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Linkages to Other Papers

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Restricted papers: TOMG503

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